What do I do if I receive a faulty item in my order? : TeeKoala

What do I do if I receive a faulty item in my order? Print

Created by: Tee Koala

Modified on: Tue, 8 Sep, 2020 at 2:39 AM

If the item is damaged when you open the package, please take a picture and send it to our Customer Care team.

Please feel free to contact us at [email protected]

We’ll respond to your inquiry as soon as we can — typically within 24 to 48 hours.

Alternative methods:

Create a ticket at https://teekoalaau.freshdesk.com/support/tickets/new
Make a call to our hotline:
Please note that: Our hotline is available between 9 AM – 5 PM (UTC/GMT +10 hours), Monday to Friday.

There is no need to return the damaged items to us. We will send a new item to you free of charge.

NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

Tee is the author of this solution article.

Did you find it helpful? Yes No

What do I do if I receive a faulty item in my order? Print

Alternative methods:

Related Articles