Ordering

How do I place an order?
Follow these steps to place an online order with us: Select the product you like Select product type, color, and size   Click ADD TO CART  ...
Tue, 8 Sep, 2020 at 2:11 AM
What is the status of my order?
To check on the status of an order, please login into your account at our main website, your info’s all there. We will also send updates via email when you...
Tue, 8 Sep, 2020 at 2:13 AM
I didn't receive an order confirmation email.
After your order is placed, we’ll send you a confirmation email. You’ll also receive an email when your order goes into production, and another when your or...
Tue, 8 Sep, 2020 at 2:15 AM
Track your orders?
We will email your tracking information as soon as your order has shipped.  Usually, you will receive the tracking number 1 or 2 days after we have ship...
Tue, 8 Sep, 2020 at 2:17 AM
I want to change the size or color, what should I do?
You can change the size and/or color of the products until 12 hours after the order is placed which has not gone into production.  Please contact our Cu...
Tue, 8 Sep, 2020 at 2:29 AM
Can I change or cancel my order?
The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or...
Tue, 8 Sep, 2020 at 2:31 AM
I have a question about my order, what should I do?
Please feel free to contact us at contact@teekoala.com We’ll respond to your inquiry as soon as we can — typically within 24 to 48 hours.  Alternativ...
Tue, 8 Sep, 2020 at 2:31 AM
I need help with a late order
Orders from our store are typically delivered within 5 to 10 business days after printing begins. For international orders, transit will take approximately ...
Tue, 8 Sep, 2020 at 2:34 AM
I have an incorrect item in my order, what should I do?
Please feel free to contact us at contact@teekoala.com We’ll respond to your inquiry as soon as we can — typically within 24 to 48 hours.  Alternative ...
Tue, 8 Sep, 2020 at 2:44 AM
What do I do if I receive a faulty item in my order?
If the item is damaged when you open the package, please take a picture and send it to our Customer Care team.  Please feel free to contact us at contac...
Tue, 8 Sep, 2020 at 2:39 AM